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Simply remove your Total Rewards card from the machine, and any unused free slot play will automatically be re-deposited back into your bank. Wednesdays are Super Senior Wednesdays. Players 55 and older should swipe their Total Rewards card to be eligible for drawings at noon, 1, 2, 3, 4 and 5 p. Hotel Guestrooms. Horseshoe Casino Cleveland does not have its own hotel, but three are within walking distance:. Third St. Seven Stars cardholders qualify for complimentary rooms — subject to availability — at each of these hotels.
The comp includes valet parking, Internet service and up to three in-room movies daily. Dining Options. Because the casino is located in the heart of downtown Cleveland, and already there are many fine dining options, the only choices in the casino are The Spread Buffet located in the basement , the Doubledown Cafe at the Welcome Centre in the Collection Auto Group Centre near the Welcome Centre, or a Food Court with the following outlets:.
All of the above accept Reward Credits comp dollars on a basis, using the Quick Rewards system. Special Seven Stars Benefits. Insider Tip. Insider Tip The Diamond Lounge brings the casino to you with four high-limit blackjack tables open Friday, Saturday and Sunday from noon to 2 a. Spa Benefits. Reward Credits are accepted at a ratio, but comp slips must be obtained in advance at VIP Services on the third floor. Again, plan in advance, since any unused comp dollars will not be returned to your account.
Also, note that casinos without hotels are under no obligation to host your annual retreat, a Diamond Aspiration trip, or even provide you with a complimentary hotel room during any visit. Horseshoe Casino Cleveland Pitching horseshoes has taken on a whole new meaning in Cleveland — a least at the Horseshoe Casino. The Horseshoe sign and large horseshoe at the top of the building above the parking garage walkway over Ontario Street have been removed.
The white letters will have red on the edges and be backlit. A sign facing Public Square will be more subtle. Players also will retain their tier level, i. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
Pros : Location. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Cons : Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could.
It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
Pros : Nice, clean, and great location. Breakfast was average, but enough for the price of the hotel. Though I don't like Valet parking for cost and convenience, they did do a good quick job getting my car consistently.
Cons : Valet parking only, which was misleading and costly. Put into an ADA accessible room for no reason, with horrible pillows and a shower far too short for me. Put me across from the elevators, ice machine, staff lounge, and maintenance room in a handicap room for no reason, when a better room was available at the end of the hall. We stayed in the better room the second night only because I tweeted my dissatisfaction and the PR department called to make sure I was changed.
Pros : We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning.
We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Pros : Friendly staff, easy acess to downtown. Cons : Very noisy hallways and guests being aloud to play loud music and party all night right next to our room. Pros : Great location for sports events! Great breakfast! Really close to fun food places too. Very friendly, clean and accommodating. Would definitely go back! Pros : Staff was friendly and accommodating down to the valet parking staff.
Pros : At a time like this with the pandemic still the hotel served the bagged breakfast which was an unexpected very pleasant surprise. I found the staff to be extraordinarily caring, helpful, and did their best to meet or exceed our expectations. Plus excellent location with super clean and comfortable room.
Cons : I appreciated everything this hotel had to offer. Pros : Great room wonderful location to all things downtown and just a short drive to either side. I will definitely stay here again the next time I'm in town. Pros : It was a nice place close to where I need to be cost of room was good also was the breakfast. Cons : Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing. Pros : The cleanliness of the entire hotel as well as my room.
Breakfast was a plus! Cons : The frown on the front desk lady, she wasn't nice at all. The night one. Pros : Friendly Staff and helpful service. Cons : No parking. Pros : The staff was very friendly and helpful and the bed was very comfortable.
There's also the benefit of the included wifi with the room. Cons : There was mold growing on the ceiling of my room's bathroom and when I came back to the room on my second day, a house-cleaning person had left a torn rag on my bathroom sink.
Pros : Breakfast included Free wifi Location. Cons : Would be nice if the parking rate were either included or more reasonable. Pros : Close to rock hall and bars. Cons : No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous. Pros : nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake. Cons : Staff was a bit harried, not helpful when it came to directions.
The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions. Pros : Staff was great. Valet worked out well. Our room was very spacious. Clean and comfortable. Cons : Breakfast. The food was good but at they shut the doors. There were people still in getting food and they closed them in and started taking stuff away.
I understand having a cut-off but at least let people finish getting their food before you close the doors and lock them out. I spoke with a woman that works at another Hampton and had never seen something like this. That was the only dislike we had. Pros : Nice hotel, not much of a reception area no bar area which I would have expected for a downtown hotel. But it was just a 10 minute walk downtown where there were a lot of bar and food options.
We were there on a Sunday night so not much was open but we still had a good time! Breakfast was good; there were hot eggs and bacon. The only thing that stunk was that there was no free parking. Good overall experience! Pros : Great room - good breakfast, although when we were there, so was everyone else.
The staff had trouble keeping up with the crowd. Pros : Location very good close to everything that walking distance? Cons : very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio. We offer Stay and Go package parking rates for our hotel guests. The friendly and helpful staff, comfortable pillowtop beds, and newly decorated rooms make this the perfect hotel for your Cleveland visit.
Wake up on the bright side of Cleveland! Our spacious and well-appointed rooms offer unmatched comfort and convenience, and new features that make them more appealing than ever. Hotel updates offer guests a stunning lobby with a stone fireplace, an ideal place for relaxing before heading to your room. The latest amenities were designed with both business and pleasure travelers in mind, working to ensure a great stay.
Come experience a memorable stay with us. Our percent nonsmoking, pet friendly hotel offers FREE parking, an expanded fitness center, laundry facilities, print station, and a FREE Hot Bright Side Breakfast featuring scrambled and hard boiled eggs, a rotation of bacon or sausage, freshly prepared oatmeal and toppings along with cereals, fresh fruit, waffles, muffins and breads.
The airport shuttle runs from am to midnight, and a five-minute walk takes you to the RTA station that whisks you right to the center of Downtown Cleveland. Our redesigned rooms have everything you need for a relaxed and pleasant stay. Room amenities include the technology-packed CubieBlue clock, refreshed bathroom spaces, and designer accent walls with colors meant to put you at ease.
Our pillowtop beds provide a restful night's sleep for everyone after a fun and busy day. From its revitalized Public Square with summer sunbathing and winter ice skating to the world-renowned Rock and Rock Hall of Fame, Greater Cleveland attracts nearly 20 million visitors a year, and for good reason. This Midwest lakefront city has something for everyone. Catch a musical in Playhouse Square, attend a Browns, Indians, or Cavs game at one of the city's three downtown stadiums, or view 6, years of culture at the Cleveland Museum of Art.
Between its proximity to local venues and entertainment and our redone building, you'll have everything you need at your fingertips. Come find out why your stay here will help you wake up on the bright side! Cons : Was not very clean, someone else's hair on bathroom floor. Cons : When you get to the Cleveland Hopkins airport make sure to call the hotel to send a van to pick you up. I wish I knew that. Now you know. Cons : The room was a little dirty. Pros : Staff were available all the time.
Location was good. Cons : Room was not clean. Had to change the room during the night we reached. Pros : Traveling with a pet can be hard, but La Quinta makes their part easy. Great for pets and great during pandemic circumstances.
Pros : The vanity was outside the bathroom instead of trying to cram it into the bathroom. Cons : The blankets didn't look as clean as they should have been. Holiday Inn Express Cleveland Downtown. Take a step back in time in our 19th century historic Guardian Bank Building built in We feature the largest standard guest rooms in Cleveland, free WiFi, free Express Start hot breakfast, evening refresher Tuesday, Wednesday and Thursday, guest lounge with pool table and hour fitness center.
Pros : Our bed was super comfortable! Pros : The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful! Cons : The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on. Pros : Comfortable beds, happy hour, free breakfast and great staff. Cons : Valet parks the cars a couple blocks away in a public lot.
Trust me when I say park the car yourself. It takes them over 10 minutes to retrieve each car and when we were there only 1 person was working to run for the cars. We took a walk that morning and watched the valet drivers pathetically meandering to the cars, not jogging or even fast walking.
It makes it difficult if you are trying to be somewhere on time. Budget minutes to get your car the next morning if you use valet. Crowne Plaza Cleveland at Playhouse Square. Located in the vibrant theatre district, right on glittering Playhouse Square, the Crowne Plaza at Playhouse Square hotel will leave guests cheering. The rooms and suites at our downtown Cleveland hotel, provide everything both leisure and business travelers desire.
The intimate lobby and professional staff are always ready to help make this boutique-style hotel a great place to wind down after a night on the town. Pros : Nice property and clean. Cons : Failed to honor 3 pm check-in. Attempted to pre-check-in at 1 pm. Room was not ready, which was okay. They would not do a pre-check-in either. They promised to call me when room was ready. No one called. At 3 pm, I went back to hotel to check-in.
The front desk had me sit around in the lobby for 30 minutes as they checked on my room. Just to tell me the my room was not ready. I said I thought check-in was at 3 pm. The front desk attendant stated check-in was sometime after 3 pm. Anyways, I was not able to check-in until after Meanwhile, I saw people check-in at 1 pm and from 3 to pm. My room was a simple single with 2 double beds. You would it was the only deluxe master jacuzzi suite in the hotel where the VIP guest requested late checkout.
Pros : Great staff. Planning on staying there again on next visit to Cleveland. Cons : Staff were pretty rude Pros : Location to playhouse square. Breakfast good. Dinner good but extremely expensive. Staff friendly. Beds comfortable. Cons : Pool was cold. Room was hot. Hot tub out of order. Two elevators out of order. Very frustrating. Pros : This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by.
Pros : Comfortable bed and room. Decently clean. Cons : Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
Pros : Everything was nice and clean. Pros : Close to activities and restaurants, Very helpful staff. Cons : I got put on hold every time I called downstairs. The late evening desk staff was not exactly friendly. The place was threadbare. Cons : Beautiful day in March and the temperature was unseasonably warm.
The hotel had no air and no fans. No refrigerators or microwaves. Room had food under armchair. No desk chair. Never going back,!!!! Pros : comfort and convenience. Cons : disappointed with fitness room but I am being picky. Pros : Overall the hotel was very nice. The beds and pillows were super comfortable and the location was really convenient to most of the downtown attractions. There were some really huge drawbacks though.
Cons : Most of the hotel smelled like bleach. While I appreciate the cleanliness, the smell was overwhelming. The biggest issue I had was the wifi. I like to use my iPad before bed but the wifi was so poor and so slow I didn't have the chance. Also, you have to pay for using over KB, which is kind of ridiculous. The breakfast bar is a total rip off, the food is stale and dry and flavorless. Skip this and grab something to eat at the grocery store down the block.
Finally, the staff seems really uninterested in making you feel welcome. The waitresses at the breakfast bar were more concerned with their phones, and the front desk was rather cold. Pros : Very close to Progressive Field. Decided to stay here because of ability to park car during 2 day stay and be close enough to walk everywhere.
Only a few blocks from Progressive field, restaurants, bars, as well as sights in downtown Cleveland. Had an excellent stay. Beds were very comfortable, rooms were quiet. Cons : Shower had very low pressure. TV remote did not work and was stuck on the Hotel Movie Preview channel. Was trying to check local weather before going for a walk before a game but remote did not work, and there were no change channel buttons on the TV itself. Pros : Clean, spacious room. Comfortable firm bed.
Nice staff. Great value. Cons : Woke up in the shiffering as the temperature had dropped a lot, and the blankets were pretty thin. In fairness I should have looked for the thermostat before going to sleep but i was surprised how cold it got in a few hours. Still a good hotel choice though. The location is perfect for walking around the city to all the local attractions. Not a big deal as there were coffee shops nearby. Pros : Everybody that worked there was very nice. The front desk helped me immediately.
Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay. Pros : We enjoyed the location. Also the lobby was decorated beautiful for Christmas. Cons : To get our room cleaned we had to ask specifically for it There were wet towels molding in the floor before we got someone to come clean. Cons : The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car. Pros : The hotel was amazing.
Nothing but great things to say about our experience at this hotel. Cons : We had to wait online forever to get into our room. They only had one lady checking in reservations and customers were definitely getting erritated. Cons : Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter.
No in-room fridge, room service closed early only have it until 11pm, but no one answered the phone even before that at pm. Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room or lack thereof. Cons : We had no hand towels, wash cloths, or shower floor mat. One of the bath room bulbs was out. The floor had crumbs from the list visitor and the room had to tv cabinet stand but only 1 tv. The room was also missing a mini fridge and microwave. Aloft Cleveland Downtown.
The perfect melody of comfort and style come together at Aloft Cleveland Downtown. You can also catch a larger- than-life film at the Cleveland Clinic Dome Theater nearby. Wedding events and business meetings can be held in one of our six meeting venues. Good times and modern amenities are in abundance at Aloft Cleveland Downtown.
Pros : The check in and out was fast and friendly. The rooms were nicely appointed and new. The bedding was comfortable and the view of Lake Erie was fantastic. Many restaurants close by. Complimentary coffee in the Morning. Cons : No complimentary breakfast at this location. The Flats is a great place to use as a base for exploring when you flee to the Cleve.
Cons : When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that. Pros : Loved the rooms Pros : The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable.
There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back.
Cons : It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.
Pros : It was new and a ok location. Staff was great. Cons : The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel. Pros : The hotel was very nice and the staff was very accommodating.
I really appreciated the snack and refreshments area as I was able to grab a quick snack after a late night of working. The price was very fair. The room was comfortable and clean, and I got a very nice view of the lake after marking view as a preference. Cons : The only thing I did not like was the party vibe that the hotel seemed to support.
Their W XYZ bar stayed open until 2 am and guests returning from their adventures out or at the bar were very noisy returning to their rooms. This is not really the hotel's fault, but guests obviously felt like they could be loud and disruptive after a night of partying, and I think this speaks to the hotel's atmosphere.
Pros : Staff was very nice, and the building was sleek and modern. Cons : The Aloft might have been better for a businessperson looking to make a quick stop in town. All in all, it was ok--but I think we could have had a better experience for what we paid. Cons : it was loud, the sink was clogged and barely drained, the shower had horribly low water pressure, and the shampoo dispenser didn't work. Cons : The yellow stains on the linens. Other stains on the furniture I am hoping were not bodily fluids.
Not a very professional establishment. Checking into the front desk was like buying a ticket to a funhiuse. Pros : Can't get a better location if you are looking for an east bank experience. Hotel is modern and nice. Great party stop for before and after a good night out. Cons : Missing a little of the elegance of the other historical CLE hotels. Cab or shuttle ride to the Casino or East 4'th.
Hilton Garden Inn Cleveland Downtown. The hotel is conveniently located for easy access and within walking distance to many Downtown Cleveland attractions. Pros : Liked the location next to Progressive Field. Older Hotel, but was kept clean and easy to get to. Parking in the back. Tried to get a drink at the bar after an Indians gamed on a Sat. The bar was mostly full, but we sat at a table.
Asked for a wine list at the bar after being ignored waiting to order a drink. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft.
I'll stay somewhere else next time. Pros : Location to Progressive Field and downtown area. Staff was very nice and helpful. Pros : Room booked via kayak was not room given upon checkin. Air conditioning did not work. When I called to inquire I was advised it was displayed at the counter. I told the woman that the man never said a word to me about it, regardless of whether it was displayed or not I should still be advised at the time he took my card.
She refused to see it that way and transferred me to a voicemail where I left a message for a manager. It has been nearly a week and I have still not received a call back. Cons : Ac didn't work. Poor customer service. Hotel was doing remodel so was dirty and run down. Cons : Waking up to blonde hair on my mouth an my hair is black! Pros : The staff was incredibly friendly and helpful. Pros : The staff was very friendly and exceptionally helpful.
All questions were answered above expectation. Cons : Room was outdated. City side drapes did not close, let in lots of light at night. Overpriced for expectation, but not for location. Cons : We booked a king sized room. We were given a queen sized room and told that the hotel was sold out.
Pros : Great location, great people, and great shuttle service. Pros : Staff was friendly rooms were clean and comfortable. Cons : Wasnt aware I had to pay for parking Pros : Staff and facility was excellent. Pros : The staff was very friendly and helpful. The room was a very nice size and had everything we needed. Parking fees were understandable considering the location.
Beds were comfortable. Cons : There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent Cons : Very strong air freshener in the room, almost to the point of overwhelming.
Pros : The location was great, just a short walk to Quicken Loans Arena. The staff was friendly and the hotel was clean. Very comfortable beds. Cons : Parking was expensive and should have been included. We had dinner in the hotels restaurant and the food was good but the seating was too close to the doors, we were freezing the whole time.
Pros : The location opposite Progressive Field was superb. I went there to watch the Cleveland Indians baseball team. Apart from that the room was extremely clean, the bed was comfortable, and breakfast was great too. It's a pity that my stay was so short, but Cleveland is a nice city, and I was impressed with the whole place.
Cons : Dont make ypur customers pay for parking on top of the overnight stay. Pros : Complimentary refreshments in the lobby. Great cookies, coffee, tea and water. Staff was friendly and more than willing to help. Pool and spa were also great. Cons : Lobby couches were worn out, hotel shuttle was limited. Pros : The manager on duty was accommodating and kept her cool in the midst of the problem. The room was comfortable. Cons : They oversold themselves, even though I only made the reservation on the way from the airport.
Took a long time to sort it out. I did eventually get a good room that was comped. Pros : Within walking distance to Quicken Loans Arena. Which was one of the reasons we booked the hotel. The Westin Cleveland Downtown. Dynamic works from local artists add a touch of class to our hotel lobby.
Host your downtown wedding in our 20, square feet of event space, which includes one of the largest ballrooms in the city. Our rooms offer stunning views of Lake Erie with floor-to-ceiling windows. Pros : The room was clean, we were put on a high floor with a great view.
The staff was excellent. I guess I'm just too picky about the cons. Cons : I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting.
Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken.
Pros : Cleanliness and layout of rooms. Cons : No breakfast included with stay. No garbage can in bathroom or recycling in room period. Pros : The place was clean and comfortable with a higher end business vibe.
Cons : Valet left my vehicle dirty. Valet manager was incompetent and rude. All of the staff were rude. Pros : The hotel was clean and in a central location. Cons : Please add fabric softener to your sheets! And the light by the room better wasn't working. Pros : We had lunch in their restaurant and I had an amazing beet salad. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
Pros : Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Check-in was slow on a Thursdsy, room not ready until after Staff were nice, just not enough of them. Pros : amenities, proximity to points of interest, great adjacent restaurant.
Cons : lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out Pros : I liked the access to food and drink, as well as the view of the lake in our second room.
Cons : I did not like how this place was not soundproof - you could hear everything in the room next door. Pros : The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. Cons : The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
Pros : Front desk was very friendly and quick to get us checked in and out. Pros : Staff was nice, location was awesome and restaurant and room service were great. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. Cons : The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium not moving or running any cars sitting there cursing in front of guests during a verbal argument- very off-putting.
The Doubletree Cleveland Downtown Lakeside hotel just off of I offers full service hotel accommodations overlooking the shores of Lake Erie and close to popular downtown Cleveland attractions.
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